Do NOT register a domain name with Network Solutions
As you can imagine, in my line of work, I work with a lot of domain names. To make things easier in the future, I usually transfer the domain name of my clients to the registrar that I have the hosting with (Typically GoDaddy – although I’m about to leave them because their slogans of “Always Up, Always On” and “99.9% uptime guarantee” are complete lies). Anyways, years ago (back when I was just a toddler in the web design world) I used to use Network Solutions for hosting and domain registration. I don’t use them any longer but the reason will be a topic for another post. (Teaser – their websites are generic, expensive, and not optmized. Their hosting is ridiculously priced, their customer service is horrible and the list goes on and on).
But I digress. This post is about why you should not even use them to register a domain name!
Besides the fact that their user interface is complicated and their default settings are hard to change – you should not register a domain name with Network Solution because if you want to leave them, they make you wait 3 days! With modern technology, there is no excuse for this.
All you need to transfer a domain name is an authorization code. Most companies will give you access to this code from their user interface. You don’t even have to “request it”. Not with Network Solutions. You have to jump through hoops to even request a transfer code. While jumping through those hoops – you will be bombarded with “Wait, before you go” and warning messages about being responsible for whatever happens when you transfer the domain name (nothing happens, all your settings stay the same so this process is seamless to your existing website). When you finally get to the part where you check the box to unlock the domain registration lock (a step that has to be done before you can request a code) – you will also have to check another box requesting the authorization code (something you already clicked on when you started this process).
After you bypass the warnings and offers to save money by staying with them, and you check the right boxes, and you hit submit – you would think you would get the authorization code to transfer the domain right? Wrong! Instead you get this:
“your request for an Auth Code has been received and your information will be validated to ensure the security of your account. If your request is approved, you will receive your Auth Code by email in 3 days.”
3 days! Are you kidding me. I have to wait 3 days for a computer generated code that I should have in 3 seconds?
Everything about Network Solutions (aka web.com) is shady and I can’t stand it. I have an idea for Network Solutions – how about instead of making things difficult for customers – you focus on making your customers happy. If you did that – I’ll bet less people would leave you!
P.S. – if you are set on staying with Network Solutions – you can get a discount by starting the transfer process, then clicking the discount offers they use to try to save you……..