Jan27
8

The #1 Reason to NOT register a domain name with Network Solutions

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Do NOT register a domain name with Network Solutions

As you can imagine, in my line of work, I work with a lot of domain names.  To make things easier in the future, I usually transfer the domain name of my clients to the registrar that I have the hosting with (Typically GoDaddy – although I’m about to leave them because their slogans of “Always Up, Always On” and “99.9% uptime guarantee” are complete lies).  Anyways, years ago (back when I was just a toddler in the web design world) I used to use Network Solutions for hosting and domain registration.  I don’t use them any longer but the reason will be a topic for another post.  (Teaser – their websites are generic, expensive, and not optmized.  Their hosting is ridiculously priced, their customer service is horrible and the list goes on and on).

But I digress.  This post is about why you should not even use them to register a domain name!

Besides the fact that their user interface is complicated and their default settings are hard to change – you should not register a domain name with Network Solution because if you want to leave them, they make you wait 3 days!  With modern technology, there is no excuse for this.

All you need to transfer a domain name is an authorization code.  Most companies will give you access to this code from their user interface.  You don’t even have to “request it”.  Not with Network Solutions.  You have to jump through hoops to even request a transfer code.  While jumping through those hoops – you will be bombarded with “Wait, before you go” and warning messages about being responsible for whatever happens when you transfer the domain name (nothing happens, all your settings stay the same so this process is seamless to your existing website).  When you finally get to the part where you check the box to unlock the domain registration lock (a step that has to be done before you can request a code) – you will also have to check another box requesting the authorization code (something you already clicked on when you started this process).

After you bypass the warnings and offers to save money by staying with them, and you check the right boxes, and you hit submit – you would think you would get the authorization code to transfer the domain right?  Wrong!  Instead you get this:

“your request for an Auth Code has been received and your information will be validated to ensure the security of your account. If your request is approved, you will receive your Auth Code by email in 3 days.”

3 days! Are you kidding me. I have to wait 3 days for a computer generated code that I should have in 3 seconds?

Everything about Network Solutions (aka web.com) is shady and I can’t stand it. I have an idea for Network Solutions – how about instead of making things difficult for customers – you focus on making your customers happy. If you did that – I’ll bet less people would leave you!

P.S. – if you are set on staying with Network Solutions – you can get a discount by starting the transfer process, then clicking the discount offers they use to try to save you……..

About the Author

Chad Musgrove is the owner, janitor, receptionist, book keeper, website developer and internet marketer of Pro AD Insight. PAI is a website design and internet marketing company specializing in providing the small business owner with amazing websites and top notch pay per click advertising at incredibly low prices. Contact Chad today to learn how he can help you with your website.

8 Comments

  1. I signed up with Network Solutions for my domain name after comparing several (one was Go Daddy) domain sites about 3 years ago. Their price was affordable. Fast forward a few years and I notice that they’re auto billing me for 2 years at a time for a price that is three times more than when I signed up for them. So like, you I looked into moving the domain host and they don’t do any refunds and they had just charged my account for another 2 years! Plus they wanted $38 for the auth code to move it. I have read several articles that said they practically couldn’t get the auth code from them, that they paid the money and checked the boxes and when asked they said they never got that request. I don’t understand how this can be legal. I think when you check the I agree on all these sites there’s a legalize in there somewhere that says “We can do whatever we want you and agree to it” where are the protections for the consumers? Not sure what to do now, except hold on to it until the next two years is up and turn the domain name in to them as it’s not really wanted anymore. btw you have to keep checking the default boxes or they change them back.

    • Great point Marcia! I completely forgot about their habit of defaulting everything to “auto renew” then not refunding money.

      If it has been 30 days or less, I would recommend submitting a dispute with your CC company. Network Solutions would have 30 days to respond to that dispute. If they don’t – you have your refund!

      Good luck, and let me know if I can help.

  2. They send me an email and asking me to pay $100 for my two domain Auth-codes!! I can’t believe this!

    • $100 dollars for 2 transfer codes? Are you kidding me. I hate Network Solutions so much. Companies that try to “trap” or “scare” customers into staying should not be trusted. I highly recommend you pay the $100, then transfer from them immediately. Any registrar is better than them.

      Good luck and thank you for sharing.

  3. Heya, same issue with the ridiculous 3 day wait period.

    I simply sent a very angry email to their customer support calling them in all kinds of nice names, and badaboombadabing, a minute later the authcode was in my inbox. LOL!

    • I left Network Solutions a long time ago and will never return, mostly due to ridiculous customer service like this. Other Domain Registrars will let you see the auth code by clicking a few buttons. Network Solutions is over prices and their service is horrible.

  4. I don’t like Network solutions for a number of reasons and moved my domain from them to GoDaddy.
    However, what you say about the authorization code is incorrect. Yes, you have to request it, but it’s painless and I got a reply in a couple of hours if not less.

    • Hey Harald,

      Thanks for taking the time to let me know. When I originally wrote the post, it took much longer than a couple of hours. Glad to hear they’ve updated their systems.

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